FAQs
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Is an invoice required for the shipment inside or outside the country?
An invoice is required only if your shipment comes from or goes to countries outside the EU.
Should I choose a commercial invoice or a proforma invoice for my shipment?
An invoice should be chosen based on your shipment item – whether it is a commercial sale of a product or a trade show or a gift.
What taxes should I expect to pay for my goods?
The tax depends on the country of origin, types of shipment, and the quantity or the shipping items. For example, there will be no tax if your shipment comes from an EU country. However, you should expect a tax of 21% if your shipment is to be delivered to Spain from any country outside the EU.
What arrangements should I make in order for my client who will receive the shipment not to pay the taxes?
The DRG Solutions team should be notified in advance that the shipment will be arranged using Incoterm DDP (Delivered Duty Paid) function which states that the taxes will be payable by the exporter.
Can I track my shipment at any time?
Yes, DRG Solutions provides a 24/7 online tracking solution for your shipment that allows you to monitor the status & location of your shipment.
What happens if a parcel goes missing or damaged?
If a parcel has been insured prior to the shipment, you will get full coverage of what your items are actually worth. Otherwise, your items will be covered by standard obligatory insurance that covers the items based on its weight in kg.
What are Incoterms? How should I accept the terms of my international purchase/sale?
Incoterms define a transaction between importer and exporter. It helps both parties to understand the costs, tasks, and responsibilities. It is vitally important to agree on all logistics and transportation management terms in advance in order to avoid confusion between buyers and sellers.